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Frequently Asked Questions
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The standard cost of a ride to/from SEATAC Airport to Pierce County is $19.99 per rider.
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No, ShuttleShare does not provide child seats. Passengers are responsible for bringing child seats if necessary (booster, rear/forward child seat, etc). ShuttleShare vans do have a limited number of anchor points available for standard child seats and have standard seat belts for all seats.
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Contact ShuttleShare HERE to send a notification you wish to cancel. Provide the order number in your message.
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ShuttleShare understands that plans change will refund customers the cost of a future trip according to the following
-Full Refund: Cancellations 14 days or more from plan departure date
-75% Refund: Cancellations 7-13 day before departure date
-50%: Cancellation 3-6 days before departure date
-No Refund: For cancellation 2 or less days before departure date
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Currently ShuttleShare only serves Pierce County WA, with stops at Lakewood Station, Tacoma Dome Station, and SEATAC Airport. We may open additional service areas in the future.
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Yes, ShuttleShare can be hired for custom pickup locations, however, the customer must book the entire van (at a discounted rate). Reservations are best made 30+ days in advance and can be booked HERE.
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ShuttleShare strives to serve all customers, however due to vehicle limitations we are unable to serve customers with disabilities that require mobility assistance (wheelchair, etc). That said, it is best to contact ShuttleShare HERE to discuss any possible accommodations for your unique situation
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ShuttleShare allows 2 large bags and all carry-on bags (bags that can remain on a rider’s lap) for free. Each additional bag is $5 per rider. Our shuttles have a limit of 14 full sized suitcases with 7 passengers.
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We pride ourselves on providing convenient trips between Pierce County WA and SEATAC Airport by minimizing our pickup/drop off locations. Our trip durations are as follows:
-From Lakewood Station to SEATAC (and reverse): 75 mins
-From Tacoma Dome to SEATAC (and reverse): 60 mins
Trip durations are dependent on traffic conditions which are outside the control of ShuttleShare. Therefore actual trip durations may vary from what is stated above. Each passenger is responsible for planning their trip with this in mind, leaving enough time for variable traffic conditions. ShuttleShare is not liable for delays of our services caused by circumstances outside our control.
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ShuttleShare understands that changes happen during travel. If your flight is delayed it is important to text ShuttleShare at 111-111-1111 to notify our drivers of the delay. If possible, our drivers will try to accommodate a short delay, but more often than not a delayed flight will require the customer to simply use the next scheduled shuttle.